freelancer
Email Verified Chilekwa Munkonge
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Member since March 12, 2021

Customer Satisfaction and efficiency

Due to all the experience i have had it has made it possible for me to fine tune my customer care services, taught me a more broad way of thinking and has strengthened my efficiency in the work i do.

to provide great service one must first understand the client and their needs, for this i pride myself in able to attentively provide the work as request.

most of humility when providing service is important for there to be an effective work out

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Experience

CUSTOMER CARE AND ADMINISTRATION

  •  Vinnid Innovation limited
  •  Apr 2019 - May 2020

Client management and data management
Attending pitch meetings, drawing up bills and following payments
Social media responses and setup ensuring all pages are working efficiently
Maintaining all client files and ensuring both hard and soft copies are up to date
Manage bookings, logistics and accommodation


Marketing and Sales Representative

  •  Chita lodges and Resorts
  •  Aug 2013 - Sep 2014

● Place calls or arrange meetings with potential clients to identify their requirements and needs.
● Prepare and present sales proposals to prospective clients, highlighting hotel service features and qualities.
● Provide customers with a list of available services and their accompanying prices.
● Responsible for addressing customer doubts to convince them to part of the Chita Gold clientele.
● Assist clients in selecting the most appropriate service that meets their specification.
● Overseeing the booking and reservation of space in a hotel and collaborating with other hotel staff to ensure clients have a good stay/event at the hotel.
● Monitor the customer service quality of hotels to ensure clients are tended appropriately.
● Conduct price negotiations with customers on behalf of the management to strike a favorable bargain.
● Process and facilitate requests for customized services such as room redecoration and equipment switch.
● Coordinate and organize the details of an event, such as the seating arrangement, catering, lodging, and security.
● Maintain contact with clients in order to obtain feedback, and discuss opportunities for future business deals.

Education

International Hotel management

  •  KDU UNIVERSITY MALAYSIA
  •  Feb 2017 - May 2019

KDU UNIVERSITY MALAYSIA is a multicultural institution that strives for excellence. the hospitality department has hands on approach to teach students in various programs and helps prepare them to deal with all sorts of situations in real time.

strengthen the need for customer care, employee management, efficiency and growth

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