freelancer
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Member since March 18, 2021

Office administrator,customer service.

I have self-discipline and strong sense of responsibility

 • Ability to build and sustain teams/Proven leadership skills

• Consistently pleasant motivated young woman with drive to produce results

• Excellent analytical, communication, oral and written skills

 • Good work relations and rapport with people at all levels

 • Interest and personal disposition to work in diverse environments

• Trustworthy -Major Quality: Honesty

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Cancelled projects

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Experience

Noc Assistant

  •  Masaba services
  •  Mar 2021 - Mar 2021

Acknowledge email/ticket within 5 min to the client ➢ Ensuring SLA targets and timelines are met at all times. ➢ Owning and managing customer relationship at all times. ➢ Share end of shift reports with the NOC Manager on daily basis clearly alighting the SLA performances for the teams and individuals, challenges encountered and resource utilization. ➢ Share weekly NOC performance reports with the NOC manager with clear performance trends and action points and action points for improvement. ➢ Ensure 95% SLA performance on all tasks at all times. ➢ Ensure all customer complaints are documented and amicably resolved at the earliest time possible and call backs made to confirm customer satisfaction. ➢ Attend internal weekly project review meetings and present performance reports per team and per individual and address all issues raised by team members amicably at all times. ➢ Contact client in case of any change on arrivals or project changes ➢ Allocate engineers resources to start to start the technical engagement. ➢ Follow up after the problem is fully resolved and document and share feedback with the client. ➢ Ensure remedy is updated at all times. ➢ Update maintenance database. ➢ Team allocation to sites. ➢ Documentation of ticket closure. ➢ Overseeing all project activities. ➢ Any other duties and responsibilities assigned by the supervisor. ➢ NOC duties- KOZI Connect service.

Administrative assistant

  •  Taiwan trade centre
  •  Mar 2021 - Mar 2021

(Receiving guests, handling petty cash, receiving all Company calls, inviting companies for trade shows, data entry, t ook part in organizing business to business meetings for the company)

Teller/Customer service

  •  Paddy microfinance
  •  Mar 2021 - Mar 2021

(Disbursement of loans, Making calls to clients to follow up on their loan balances, receiving cash from loan officers, writing reports and presenting them to the director on a daily basis, answering customer queries concerning their accounts, overall data entry into the system)

Education

Office & Information Management

  •  Marketers University-Uganda
  •  Mar 2021 - Mar 2021

Bachelor's degree in Office & Information Management

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