freelancer
Email Verified Joshua Wahogo
0.0/5 (0 Feedback)
Member since March 15, 2021

Experienced in Academic Writing, data entry,Customer service,and virtual Assistance.

I am a skilled academic writer. I deliver unique, quality, well researched, and plagiarism free content. I write grammatical and error-free content.In addition, I have experience in remote customer support and data entry.

0

Ongoing projects

0

Completed projects

0

Cancelled projects

0

Ongoing services

0

Completed services

0

Cancelled services

* Click the button to send an offer

Send offer

Experience

Customer Service Oficer

  •  Family Bank Ltd
  •  Feb 2018 - Present

Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Advise on bank information.
Take payment information and other pertinent information such as addresses and phone numbers.
Suggest solutions when a product malfunctions.
Attempt to persuade customer to reconsider account cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered..
Compile reports on overall customer satisfaction
Handle changes in policies or renewals.

Education

Bachelor of Commerce

  •  Mount Kenya University
  •  Jan 2010 - Nov 2013

Bachelor Of Commerce-Finance

English EN French FR