Reliable. Professional. Efficient.
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Responsible for the complete booking process in the reservations cycle. This is the preparation of quotes based on itineraries constructed on personal customer preferences and needs with prescribed reservations technology. This is paired with availabilities sought through liaising with suppliers while ensuring the maintenance of professional relationships. Where spaces are not available making recommendations for alternatives after exploring availability and consideration to client preferences.Processes involve ensuring completeness of information and providing continuous updates regarding bookings.Time frames associated with provisional bookings are also monitored to ensure that they remain viable.Where booking confirms, processing the necessary invoicing followed by ensuring the completion of booking packs within prescribed time frames from confirmation date. Finally, preparation of travel documentation on completion of the booking pack
Operations Assistant/ Travel experience consultant
Responsible for meeting and greeting travellers at the Maun Airport and connecting them with suppliers for next leg of their journey. There was need for strong customer skills and to be a knowledgeable point of reference for destination, travel time, activities etc. Collection and handling of feedback or concerns raised, resolving this were possible or making recommendations where necessary. Liaising with suppliers to ensure a smooth transition for the travellers. Administrative preparation for meet and greets involved preparation of operations reports as well as planning for high traffic situations. Providing travel consultants daily with client feedback.
Responsibilities included logistical support such as as security applications, medical examinations, safety training, transport and accommodation bookings. Handling of all administrative issues pertaining to the company and any third party. Maintain and update all company accounts as well as contracts and lease agreements. Ensuring that all vehicles carry valid licenses, permits and roadworthiness certificates in consultation with relevant section and route supervisors. Offer general human resources administrative support for employee assistance including consolidation and handling of employee promotions, upgrades and appointments and retirees. Drafting of job advertisements and interviewing where needed, onboarding new employees and preparing objectives for employees having them signed and agreed upon. Assistance in training of staff upon appointment. Handling of employee resignations, dismissals and medical matters. Maintain accurate and complete employee records. Assistance in employee relations and staff disputes. Advised management of applicable laws in matters in conjunction with company policies and standards.
Achievement: Spearheaded the Slums Travel and Tours departement which contributed to 12% of company’s revenue.
Responsibilities: Presenting a professional and friendly first impression of the company to all visitors and clients. Managing incoming phone calls and mail. Organising stationery orders and liaising with suppliers to meet business requests. Involved in dispute resolution between different parties within the business. Updating legal files and ensuring matters pertaining to the company are efficiently communicated between company and legal representative. Executive contact for legal consultation and correspondence. Responsible for daily cash ups and closing of business both in retail and public transport components of the business. Daily banking.
CBS advertising is a company providing marketing and advertising solutions and support services to businesses (in this case Mascom: Wireless Botswana (Pty) Ltd.) Worked as research assistant during school vacation.Conducting market research for Mascom regarding its customer’s needs as demands as well as collect information on customer opinions on existing products and services. Involved in process to determine and provide information on market need, market size and competition.