freelancer
Email Verified vanessa wambugu
0.0/5 (0 Feedback)
Member since March 12, 2021

Virtual Assistant and Customer care

I am a highly organized, energetic and motivated individual with solid experience in tourism, hospitality and office management.

In my present role My duties include but not limited to; replying to clients requests on email or any social media outlet,customer service, billing, invoicing, MS office , travel planning, data entry and day today office duties.

You will find me to be a down-to-earth and cool-headed person, with excellent communication skills and negotiation skills, a good sense of initiative and creativity who is ready and willing to take up the challenge of any task assigned with diligence and zeal. I strongly uphold the principles of integrity and honesty.

I believe that I would be a skilled and enthusiastic addition to your team , and that this is a role in which I could apply and deepen my experience. I would also welcome the added challenge of broadening my responsibilities.

0

Ongoing projects

0

Completed projects

0

Cancelled projects

0

Ongoing services

0

Completed services

0

Cancelled services

* Click the button to send an offer

Send offer

Experience

Office Administrative Assistant and Senior Tour Consultant

  •  Easy Go Safaris ltd
  •  Aug 2016 - Feb 2021


• Performing general administration tasks
• Answer and direct phone calls
• Organize and schedule meetings and appointments
• Billing and invoicing
• Dealing with payments
• Commending suitable holiday destinations, tours, travel routes, accommodation and local attractions to customers within their budget
• Booking of flights, car hire, hotel and holiday accommodation
• Providing excellent customer support all types of travel/holiday requirements
• Contacting new potential customers and offering our services
• Producing statistics on sales, travel destinations and customer satisfaction
• Hiring staff; particularly during busy holiday periods
• General website maintenance to ensure that its information is up-to-date
• Performing market research on the latest trends and developments in the industry and making any recommendations (when necessary)
• Dealing with customer queries and issues in an efficient and diplomatic manner
• Ensuring that information is kept confidential and secure on databases
• Dealing with and documenting complaints
• Planning and advertising different promotions

Education

Diploma in Tourism and hospitality management

  •  Kenya Wildlife service and training institute
  •  Jan 2011 - May 2013
English EN French FR