Virtual Assistant and Customer care
I am a highly organized, energetic and motivated individual with solid experience in tourism, hospitality and office management.
In my present role My duties include but not limited to; replying to clients requests on email or any social media outlet,customer service, billing, invoicing, MS office , travel planning, data entry and day today office duties.
You will find me to be a down-to-earth and cool-headed person, with excellent communication skills and negotiation skills, a good sense of initiative and creativity who is ready and willing to take up the challenge of any task assigned with diligence and zeal. I strongly uphold the principles of integrity and honesty.
I believe that I would be a skilled and enthusiastic addition to your team , and that this is a role in which I could apply and deepen my experience. I would also welcome the added challenge of broadening my responsibilities.
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Office Administrative Assistant and Senior Tour Consultant
• Performing general administration tasks
• Answer and direct phone calls
• Organize and schedule meetings and appointments
• Billing and invoicing
• Dealing with payments
• Commending suitable holiday destinations, tours, travel routes, accommodation and local attractions to customers within their budget
• Booking of flights, car hire, hotel and holiday accommodation
• Providing excellent customer support all types of travel/holiday requirements
• Contacting new potential customers and offering our services
• Producing statistics on sales, travel destinations and customer satisfaction
• Hiring staff; particularly during busy holiday periods
• General website maintenance to ensure that its information is up-to-date
• Performing market research on the latest trends and developments in the industry and making any recommendations (when necessary)
• Dealing with customer queries and issues in an efficient and diplomatic manner
• Ensuring that information is kept confidential and secure on databases
• Dealing with and documenting complaints
• Planning and advertising different promotions